Delivery & Collections

Delivery

Delivery is charged as an extra. All deliveries are sent via our courier networks and require a signature upon receipt. Goods are delivered in boxes or on pallets for protection of the product, as such please be advised that access by large vehicles may be required. Please see our individual product pages for more specific delivery details. Our deliveries take place between 8.30am and 5pm Monday to Friday. We can arrange for special delivery instructions or times at an extra cost by contacting us on 0114 275 2881.

For deliveries to post-codes AB, IV, KW, PA, PH, FK, DD, LD, BA, SP, SO, GU, RH, ME, TN, CT, BN, PO, BH, EX, TA, DT, EX, TQ, PL, TR, SA, DA, SE1, WC1, WC2, EC1, EC2, EC3, EC4, W1 a surcharge will be added to the total cost once the postcode is entered in the delivery address fields. For non-mainland post-codes e.g. BT & GY, please contact us on 0114 275 2881 for the delivery charge, and we will process your order manually.

We aim to deliver your order within the specified time shown on each product page. We may contact you if quicker delivery is possible or have problems meeting the specified delivery date. Where you wish to add special instructions to your order, this may delay the delivery.

Collections

Your order can be collected free of charge from our sites in Sheffield. We have two collection locations, therefore please check the individual product pages to find out the collection address for the product you wish to order. If you need assistance, please call us on 0114 275 2881.

After you have placed and paid for your order, we need time to prepare it for you. Your order registers on our system shortly after payment is made online. You will receive an email confirming your order/payment. Please follow these steps after receiving your email confirmation.

Call 0114 275 2881 to arrange a collection time and date: (Our collection points are open during the following times – 8.30am to 5.00pm Mon – Thursday and 8.30am to 2.00pm on Fridays).

You will require your emailed order reference to be able to make a collection, please use this reference in all correspondence.

Help

If you need any assistance with your order, our team are happy to assist by calling 0114 275 2881.